Project Manager - US office
|March 21, 2013 - December 31, 2013|
|Salary Range:||30-40K to start depending on qualifications|
|Benefits:||medical, dental, life, LTD, supplemental insurance; Paid Time Off, 401(k), Employee Assistance Program, casual dress code (jeans OK)|
|Employment Type:||Full Time|
|Description:||The Project Manager performs the most important tasks of our entire company's operation: they implement the daily coordination of mystery shop evaluation programs. Recruiting, scheduling and coaching evaluators, problem-solving, reviewing submitted reports, and tracking project completion rates (more detailed job duties listed below)are all part of a Project Manager's day. |
A Project Manager may work as a client's primary contact person in addition to coordinating the program(s), or s/he may work as part of a larger team of Project Managers, focusing primarily on evaluator management.
|Duties:||Key Responsibilities: |
Recruit, coach, and schedule independent evaluators to conduct mystery shop projects using the Apollo online system and outside resources.
Track project scheduling and confirm each project is completed on schedule.
Monitor late projects; reschedule when necessary.
Review incoming completed shop reports for adherence to client project objectives, validation of details, and for missing or incorrect data.
Coordinate with quality control/editing staff or contractors to ensure quality of work and quick turnaround.
Submit edited reports to client prior to deadlines. (in some locations onsite quality control specialists perform this duty)
Reconcile project completion and invoice client on a monthly basis.
Ensure client is aware of and using full capabilities of BAREs reporting system and program offerings.
Maintain awareness of trends and events within clients industries and corporate environments.
Participate in team and company meetings.
Perform local mystery shop projects during business hours on an emergency basis when needed to meet program requirements (note: shop fees do not apply for employees during business hours, however expenses are reimbursed).
Perform other duties as assigned by supervisor.
|Qualifications:||Required: 1-2 years of steady work history in an administrative customer care role, project coordination, or similar role using heavy web-based database and communications technology.|
Some writing-intensive college coursework is strongly preferred, however a degree is not absolutely required.
Demonstrated proficiency with MS Internet Explorer and MS Office applications, particularly Outlook and Excel; ability to learn BAREs proprietary software systems.
A strong professional written and verbal communication style is an absolute MUST as is the ability to listen and ask for clarification. Must be very comfortable on the phone.
Ability to work independently and to schedule time and resources effectively.
Ability to willingly contribute to a positive team spirit.
Ability to respond to customer and team needs; to meet commitments.
Ability to problem-solve and find creative solutions to problems using available resources.
Ability to manage multiple projects at different stages in a very deadline-driven environment.
This job is no longer active. Please click here to see current job listings.